Secret Shopper
Comprehensive Restaurant Evaluation
With over 30 years of industry experience, we offer a discreet and thorough evaluation of your establishment. Our process begins with a visit to your restaurant, during which we anonymously dine, ordering specific food and drink items that you request us to evaluate. We carefully analyze the entire dining experience—from the initial greeting and service quality to the presentation, taste, and execution of the dishes.
Beyond the meal, we assess all key elements of your operation, including wait times, staff interactions, and overall ambiance. Following this evaluation, we provide you with a comprehensive, detailed report covering every aspect of our findings, including feedback on food quality, service efficiency, and any areas needing improvement. The cost of the dining experience and gratuity (20%) will be covered with this purchase.
To help you implement the necessary changes, we offer a 2-hour training session with your staff, focused on the insights from the report. This hands-on training ensures your team is equipped to enhance both service and operational efficiency.
Comprehensive Restaurant Evaluation
With over 30 years of industry experience, we offer a discreet and thorough evaluation of your establishment. Our process begins with a visit to your restaurant, during which we anonymously dine, ordering specific food and drink items that you request us to evaluate. We carefully analyze the entire dining experience—from the initial greeting and service quality to the presentation, taste, and execution of the dishes.
Beyond the meal, we assess all key elements of your operation, including wait times, staff interactions, and overall ambiance. Following this evaluation, we provide you with a comprehensive, detailed report covering every aspect of our findings, including feedback on food quality, service efficiency, and any areas needing improvement. The cost of the dining experience and gratuity (20%) will be covered with this purchase.
To help you implement the necessary changes, we offer a 2-hour training session with your staff, focused on the insights from the report. This hands-on training ensures your team is equipped to enhance both service and operational efficiency.